100% SATISFACTION GUARANTEE
If you’re not 100% happy with your order, then neither are we!
We are so confident you will love our products, that if you’re not 100% satisfied within the first 30 days, you can return them for a full refund!
Once your product(s) have been received and processed, we will issue you a full refund, exchange or a credit of equal value to the original purchase price as stated on your receipt (less shipping costs).
Ts & Cs
We strongly recommend that you use a trackable method to mail your return as Avincia are not liable for return shipments which may go missing during transit.
Any shipping costs for the return will be incurred at the customer’s expense. Shipping costs will not be refunded. Unless an item is defective, if you would like an exchange, our standard shipping fee applies, unless you provide a post parcel with your return.
Avincia reserves the right to unilaterally amend, suspend, or terminate this policy without notice, or, in the event of policy abuse, exclude customers from its application.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. In most cases, we will issue your refund in the same way you made the original purchase.
Purchases made via gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash.
CAN I RETURN A PRODUCT THAT I'VE PURCHASED ELSEWHERE?
If you’ve purchased an Avincia product from one of our trusted retailers, you will be covered under their “returns policy”. Please get in touch with them regarding your return query. If, by any means, you don’t have a good experience or are unhappy with the outcome please get in touch with us directly via our Contact Us page.
HOW DO I REQUEST A RETURN?
If your product qualifies for return please go through our returns process here. However if your product falls outside of being incorrect, damaged or faulty, or unsure please reach out to us with your queries.
I'VE RECEIVED THE WRONG PRODUCT!
Oh no! If you’ve shopped on our website and have received the wrong product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please contact us and make sure you have your order number and email address handy as you will need these to complete the process.
I'VE RECEIVED A DAMAGED PRODUCT!
Oh no! If you’ve shopped on our website and have received a damaged product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Avincia is not responsible for mis-handling of products or ill-treatment of goods. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. Please contact us and make sure you have your order number and email address handy as you will need these to complete the process.